Already have a system.
Whether we installed it or not. If your original company has stopped answering, you are in the right place — that is a large part of what we do now.
Something is actually broken? Call (512) 555-0148 rather than filling in a form. The service line is answered Saturdays.
Before you call, two things worth knowing.
A drop in output is usually not a broken panel.
In order of how often we find them: soiling, a tripped AC disconnect, a failed optimizer, firmware that stopped reporting, and new shade from something that grew. Panels themselves fail rarely. Tell us what the app is showing and we can usually narrow it before anyone drives out.
Your manufacturer warranties probably outlived your installer.
Panel and inverter warranties sit with the manufacturer, not the company that fitted them. We make those claims on your behalf at no charge on any plan — most people assume the cover died with the installer and pay for parts they were owed.
- 41 hrs
- Median response from alert to contact
- 1,240
- Systems under service, many of them orphaned
- 2011
- Trading since, under TECL 39117
Request service.
On a plan, you are already inside your response window. Not on one, we will tell you the callout cost before we come out — you will never get a bill you have not agreed to.
Looking to start cover rather than fix something? The plans are here.